SchoolMessenger Notification System
This automated notification system is for the Fauquier County Public Schools students, families, community and staff. Notices such as school closings and delays, attendance, and other division and school information will be communicated via phone, email, and text messaging.
SchoolMessenger also allows the division and schools to post notifications to the FCPS mobile application where any user can download and enable notifications from the division or specific school. The FCPS mobile app can be downloaded from the Apple and Android store. See news release.
Another feature of SchoolMessenger is a product called InfoCenter. (You may have noticed the link displayed on the footer of any SchoolMessenger emails.) This product allows you to control how you receive communications from the school division or a specific school. Parents and staff are able to create an account and view phone numbers we have on file and update preferences based on the type of message sent. These preferences will be effective on the next message sent to you. In addition, all messages are stored within InfoCenter for 30 days. See Announcement on Infocenter and Sign up for Infocenter.
Parent/Guardian Data in SchoolMessenger
The SchoolMessenger Notification System uses data from the student information system (SIS) Infinite Campus. A parent's household phone number, cell phone number and email address are used. (If the student does not live with you and you have a relationship of guardian, only an email is sent.)
It is important that parents/guardians verify and update their contact information through Campus Portal and/or contact the school(s) their children attend.
School Cancellations or Delays
When a decision is made before or after school hours, an emergency-broadcast phone call, an email with an embedded voice message, and a text message will be sent.
Via SchoolMessenger's InfoCenter, each parent-contact may indicate personal preferences for receiving messages. Unless contacts choose otherwise, an emergency message wil be sent to each student's primary and secondary household phone numbers, parent/guardian emails, and all parent/guardian cell numbers. (Note that you must send a one-time “opt in” message to SchoolMessenger from each cell phone to grant SchoolMessenger permission to send that number a text message; simply text "Y" or "opt-in" to short-code 67587. Before a confirmation is sent back, verification will be made to ensure the number already exists in the SchoolMessenger system.)
Contact information is updated from the Emergency Contact Form on an annual basis. Parents may update phone numbers and emails throughout the school year via Campus Portal.
For example, if you have disconnected your home phone line and use your cell as the main contact number for your household, then you must contact your student's school to request a change to your household phone number or use Campus Portal to request an update.
Please note if you share custody and have a student living with you during certain times during the school year, you must have the school enter you as a primary or secondary household to your student with a relationship of "Guardian" to receive a phone call.
When students are in school and a decision is made to dismiss early, a "School Hours Emergency" message is sent.
Please note that in the case of an early dismissal, phone numbers called are the student's primary and secondary household phone, guardian's cell, guardian's work, and guardian's emails and SMS/text message will be sent.
Frequently Asked Questions
Why am I not getting a phone call?
You must be a guardian of an active student in the Campus SIS who has a primary or secondary household-associated relationship. This means that the student lives with you full time (primary) or part of the time (secondary).
Why am I getting emails?
You are specified as having a guardian relationship with an FCPS student.
How do I subscribe to receive an email?
Please log in to your Campus Portal account to review and update your contact information or contact your child's school to make sure your email is current in the Campus SIS.
Why did I get a text message?
Your cell phone number is associated with a student at FCPS and you are specified as a guardian with whom the student lives.
Why didn’t I get a text message?
Your cell phone number may not be associated with a student at FCPS. Only guardians with whom the student resides will be called. You may provide your cell phone number to your student’s school or log in to your Campus portal account. When that cell number is added to the student information system, you should get an opt-in text message the following business day to which you should reply “Y”.
Why am I being contacted?
Your phone number or email address is associated with either a staff member or with a guardian of a student at FCPS.
How do I STOP receiving text messages?
To immediately stop receiving text messages, either Reply to the undesired message with the word STOP or text STOP to 68453 or 67587 (the short code that is sending the message).
The message is not from Fauquier County Public Schools’ SchoolMessenger but is from another alert system, such as Fauquier County Emergency Notification System.
Why am I not being contacted?
- Your information is not up to date in the student information system. Please update your contact information using your Campus Portal account or contact your student's school to confirm the accuracy of your contact information.
- You are not designated as a guardian within a student's household. Contact your student's school to confirm the accuracy of your guardian status.
- The message was sent by a school in which your student is not registered. Individual schools may send messages to their membership; students in all schools will not get all messages. District messages may send to all and/or certain grades and/or schools as well.
- Your account options do not indicate a preference to receive this type of message. Review your options in InfoCenter. See how to sign up.
- In the case of text messages, you have not granted SchoolMessenger permission to send a text to you. Text "YES" to the shortcode 67587.
Employee/Staff Data in SchoolMessenger
The SchoolMessenger Notification System uses data from Fauquier County e-Portal for employee contact information (email addresses and phone numbers).
It is important that employees verify and update their contact information through Fauquier ePortal to avoid the risk of not receiving notifications.
To review your information or to make changes, log in to your Fauquier ePortal account. Please remember that your username is your first initial, last name and last four digits of your social security number (jsmithXXXX). After logging in, follow the steps below to review your contact information:
- Select Employee Self Service
- Select Personal Information
From here you may review the home address, email address, phone number(s) and emergency contact(s) currently on file for you. Please verify and update, if necessary, the following information:
E-Mail Address – this should be your FCPS email address.
Alternate E-Mail Address – this should be a personal email account, if you have one.
Primary – this should be your home phone or primary phone number. This may also be a cell number.
If you do not have any other phone number listed, you may wish to add your mobile phone number.
- Select Add Telephone Number
- For Type select MOBILE
- Enter the phone number and a description.
Frequently Asked Questions
Why am I not getting phone calls?
Your Primary number (home phone) needs to be updated in e-Portal or a cell or mobile number needs to be added.
Why am I getting two phone calls or multiple calls?
Primary numbers and cell numbers are being called for staff. If you wish to receive only one call, you will need to update your contact preferences in SchoolMessenger InfoCenter. To sign up see Infocenter Signup.
You may be a staff member as well as a parent, and if so, you will get two calls since the messages are slightly different.
What contact preferences are used and how?
The SchoolMessenger product is very flexible. We have the following default settings. If you would like to update these preferences, please see sign-up for Infocenter.
- Home Phone or Primary Number
- Robo call (duplicated cell number) This allows us to call a home and a cell number for employees by default.
Text Messaging for Emergency School Closings and Delays and General Notifications
Why did I get a text message?
Your cell phone number was in Munis e-portal when we pulled data for import into SchoolMessenger.
If you would like to receive text messages from our SchoolMessenger service, reply with “Y” or "opt-in" to short code 67587. If you do not want to receive a text, simply do nothing when you get the message to opt-in from shortcode 67587.
Why didn’t I get a text message?
Your cell phone number was not in Munis e-portal when we pulled data for import into SchoolMessenger. Please add it to e-Portal by following the instructions above. An opt-in text message will be sent on the next import provided you have not already opted in.
You may also text "opt-in" to short code 67587.
Some carriers turn short code ability off by default. Please check with your carrier.
How do I stop text messaging?
Simply reply with "STOP" and a confirmation will be sent back.
If you are still experiencing some issues, please enter a SysAid ticket for Assistance with SchoolMessenger or contact system admin at email@example.com.